Support Options

At Datacake, we believe that robust support is as essential as our remarkable products. Choose from our two tailored support options to find answers, collaborate with fellow users, and drive your business forward:


Datacake Community Support is all about sharing knowledge, experiences, and solutions. It’s free, dynamic, and always ready to lend a helping hand. Here's what you can expect:

    Open Discord Server: Engage with the Datacake community through our Discord server. Exchange ideas, discuss problems, and collaborate on innovative solutions with fellow users.
    Help from Long-Term Users: Benefit from the wisdom of seasoned Datacake users. Get advice, insights, and practical tips to overcome challenges.
    Exchange of Experiences: Learn from others' experiences and share your own. This vibrant community is the perfect place to grow and learn together.


For businesses looking for specialized, personalized support, our Enterprise Support package provides everything you need to succeed. It’s a paid option that gives you access to exclusive services:

    Dedicated Key-Account Manager: Enjoy the assistance of a key-account manager dedicated to understanding your needs and offering personalized solutions.
    Live Chat within the App: Connect directly with a Datacake employee through our in-app live chat. Instant support is just a click away.
    IoT Task Force: Benefit from our IoT Task Force, a consultative service specializing in IoT projects.
    Combination with Datacake License Package: Our Enterprise Support can be combined with a Datacake license package.

About Datacake Discord

A free IoT Hub for Collaboration, Community, and Creativity!

Discord is a dynamic communication platform that brings together text, voice, and video in one easy-to-use app. Whether you're a team working on a project or a community sharing a passion, Discord offers a space to connect, collaborate, and create.

    Free to Use: Discord offers its basic functionality for free, making it accessible to anyone. Advanced features are available through optional paid subscriptions.
    Channels for Every Topic: Within a Discord server, you can create channels dedicated to specific subjects, projects, or themes. This structured approach ensures that every conversation is focused and relevant.
    Real-Time Communication: Discord allows users to engage in real-time text chats, voice calls, and video conferences. Whether you need instant feedback or a detailed discussion, Discord has you covered.
    Safe and Secure Environment: With robust moderation tools and a commitment to privacy, Discord provides a safe space for open dialogue and collaboration.

Join our Discord community today and become part of a collaborative network that fuels inspiration, innovation, and success!


Need Help Now? Reach Out Directly!

No question is too big or small, and we're here to assist you. Simply fill out our support request form below, and a member of our expert support team will be in touch promptly.

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