Thank you!
We will contact you shortly.
Pricing Options
At Datacake, we understand that different businesses have diverse needs. That's why we offer two flexible pricing options for our customers to choose from - Self Service and Packages.
Pricing Packages
Self-Service (Pay-as-you-Go)
Support Packages
FAQ
What if I don’t know what plan I need?
If you're unsure about which plan would best suit your needs, we're here to help! We understand that selecting the right plan can be a daunting task, especially when you have specific requirements or if you're unsure about the features and resources you require.
In such cases, we encourage you to reach out to our support team or customer service representatives. They are knowledgeable about our product offerings and can guide you through the decision-making process. By discussing your requirements, budget, and goals, they can provide personalized recommendations to help you find the most suitable plan.
Our team is committed to assisting you in making an informed decision and ensuring that you have the optimal plan that aligns with your needs. So, please don't hesitate to get in touch with us for assistance.What payment options do you provide for clients?
We offer multiple payment options to cater to our clients' preferences and convenience. On our self-service platform, we currently support Credit Card and SEPA (Single Euro Payments Area) as payment methods. This allows clients to securely make payments using their credit cards or through SEPA bank transfers.
In addition to the self-service options, we also provide classical invoice payment for our clients. This enables them to receive an invoice for the services rendered and make the payment accordingly.
For clients who prefer a more long-term commitment, we offer the option of yearly prepayment on our package plans. This allows them to make a single payment upfront for a year's worth of services, providing cost savings and convenience.
Our goal is to provide a variety of payment options to ensure flexibility and accommodate the different needs and preferences of our valued clients.Do you have a money back guarantee?
Yes, we value customer satisfaction and strive to provide the best possible experience. While we do not have a blanket money-back guarantee, we do understand that there may be instances where a customer is unhappy with our services.
If you find yourself dissatisfied with our products or services, we encourage you to reach out to us and express your concerns. Our customer support team will be more than happy to listen to your feedback and work towards finding a resolution that meets your expectations.
This could involve clarifying any misunderstandings, addressing any issues or difficulties you may be facing, or exploring alternative solutions that better suit your needs. In some cases, if a refund is deemed appropriate, we will assess the situation and consider providing a refund in accordance with our policies.
Our primary goal is to ensure that any frustrations or concerns you have are addressed promptly and effectively. We genuinely care about our customers, and we are committed to working with you to find a satisfactory solution.How can I change my plan?
If you wish to change your plan, we offer different processes based on the type of plan you have.
For self-service plans, you have the flexibility to make changes directly on our platform at any time. Simply log in to your account and navigate to the appropriate section where you can manage your plan. Within the platform, you will find options to upgrade, downgrade, or cancel your subscription as needed. This allows you to have full control over your plan and make adjustments that align with your evolving requirements.
On the other hand, if you are subscribed to one of our package plans, we kindly request that you reach out to our support team. Changing package plans involves a more personalized approach, and our support staff will be happy to assist you with the necessary adjustments. By engaging with our support team, they can guide you through the process, understand your updated needs, and ensure that the plan change is handled smoothly.
Regardless of the type of plan you have, we are dedicated to providing excellent customer service and helping you find the most suitable solution for your needs. Whether it's through the self-service platform or with the support team's assistance, we aim to make the plan change process as convenient and efficient as possible.Can I get video consultation with your specialist?
Certainly! We offer video consultations with our specialists to provide you with personalized guidance and support. If you're interested in scheduling a video consultation, all you need to do is reach out to us and let us know your specific requirements or areas of interest.
When you contact us, please provide us with some information about your needs and objectives. This will help us better understand your situation and ensure that we assign the most suitable specialist for your consultation. We will take the time to gather relevant details and prepare a tailored demo or consultation session for you.
During the video consultation, our specialist will be able to address your questions, provide insights, and demonstrate how our products or services can meet your specific needs. It's an excellent opportunity to gain a deeper understanding of our offerings and get direct guidance from an expert in the field.
We look forward to assisting you through a video consultation and helping you make informed decisions about our solutions. Don't hesitate to reach out to us to arrange a convenient time for the consultation.How can I purchase a package?
Currently, individual devices on Datacake as well as extensions (White Label, Cake Red, Rule Engine) can be purchased directly on the platform via the self-service concept. All that is required is a credit card or SEPA mandate.
If you want to purchase a package, please contact us directly. Send us an email or use the live chat function on this website. Alternatively, you can also use the contact form below. We will get back to you immediately.I already have redeemed my previous 2 free devices. How can I get access to the next 3?
If you have already redeemed your previous two free devices and would like to add three more, you can easily do so by following these steps:
- Log in to your platform account.- Navigate to the device management section or a similar area where you can manage your devices.- Look for an option to add a new device and select it.- During the device setup process, you will be presented with different plan options. - Choose the "free" plan for the additional devices you want to add.- Complete the setup process for each new device, ensuring that you select the "free" plan for each one.
By adding new devices and selecting the "free" plan for them, you can expand your device count by three. Alternatively, if you already have existing devices on paid plans, you can change the plan of those devices to the "free" plan as well, as long as the total number of devices does not exceed five.
Please note that the availability of the "free" plan for additional devices may be subject to any limitations or terms specific to your subscription or the platform you are using. If you encounter any difficulties or have further questions, we recommend reaching out to our support team who will be happy to assist you in adding the desired free devices to your account.
Do you have any questions regarding the pricing?
Please feel free to contact us using the form below for any general questions or to request a live demo. Our team will respond promptly with a proposed date and time for the demo.
Need urgent assistance? Use our live chat! Simply click on the speech icon located in the bottom right corner of this webpage.